CCT 224 Performance Assessment

	CCT 224
	*Performance Assessment*

A 3rd year course in the CCIT Program of University of Toronto at Mississauga
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For the section taught by Prof. W. Tim G. Richardson
richardson@utsc.utoronto.ca

room 140 in the "new instructional centre" Sept 2011

tel: 905-569-4503

witiger.com/marks/(to see your marks)

deer - at UTM, photo by WTGR 2010

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last updated 2011 Nov 23 U of T snow line for UofT, UTM and UTSC 416-978-7669


Section A	Section B	Section C	Section D
Performance Assessment General Introduction (did Sept 9th - read again on your own) ------------------------- Mission Statements (mentioned Sept 9th - read again on your own) ------------------------- Basics of Corporate Strategy G O P S T (mentioned Sept 9th - read before we do this in class Sept 16) o Goals o Objectives o Plans o Strategy o Tactics -------------------------- ------------------------- The Balanced Scorecard (for class Sept 23) www.balancedscorecard.org (for class Sept 23) ------------------------- www.quickmba.com/accounting /mgmt/balanced-scorecard ------------------------- Prof. Robert S. Kaplan his Harvard site (reference for class Sept 23) -------------------------- Prof. David P. Norton his corporate bio site (reference for class Sept 23) ----------------------------------------- Development of the Balanced Scorecard as a mgmnt tool	The Influences of the Competitive Environment (did Sept 30) ----------------------- RBC Bank glossary ---------------------- Financial Measures (for class Oct 28) ---------------------- Financial Ratios (for class Oct 7, 21) o Leverage ratios o Liquidity ratios o Efficiency ratios o Profitability ratios o Investor Ratios ---------------------- Financial Statements and their Interpretation (~~for class Oct 28~~) the Balance Sheet the Income Statement the Cash Flow Statement resource Scott Allen example Manitoba -------------------------------------.	Human Capital and performance Performance Appraisal Effectiveness (for class Oct 28, Nov 4) -------------------------------------. Performance Assessment and NPOs (for class Oct 28, Nov 4) Non Profit Organizations Nonfinancial dimensions o awareness of issues o political lobbying results o education/health issues --------------------------------------- Customers How the company's relationship with - customers - suppliers - other stakeholders effects performance . not all customers are desirable Velvet Rope Customers for Life CLV ---------------------------------------- Motivation (did Nov 11) -as a part of increasing employee performance	Role of Globalization Role of I.T. (see MGTC11) - changing the way companies perform and compete Globalization (did Nov 18) Globalization - Soverignty Reverse Globalization ---------------------------------------- Business Processes BPR Business Process Re-engineering TQM Total Quality Management J.I.T. Just in Time -----------------------------------------
Sept 09 2011 Sept 16 Sept 23 Assignment One Sept 30	Sept 30 Oct 7 Oct 14 prof away / medical Oct 21 Assignment Two (Ratios) due Oct 21	Oct 28 class cancelled Nov 4 Nov 11 Assignment Three due Nov 11	Nov 18 Nov 25 project - hand in Part 1 Dec 2 Term Project Details due the last official day of classes at UTM TIPS FINAL EXAM 2011

.dates are subject to change due to weather and other circumstances

Read the newspaper on a regular basis
Watch my YouTube video to understand why
Part 1 www.youtube.com/watch?v=bcuw9bMYgHY
(why this helps you in class, and in job hunting)
Part 2 www.youtube.com/watch?v=8tXadb6IsKI
( a story abut how I made money on the stock market cause I read the newspaper and learned about a particular company)

..misc resources amd notes
http://www.fpm.com/journal/mattison.htm
http://www.ofm.wa.gov/budget/instructions/other/2009performancemeasureguide.pdf,,,

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