CCT 322

Marketing Information Products & Services

SECTION  C

For the section(s) taught by Prof. Tim Richardson

. last updated 2005 Feb 07
 
Section A Section B Section C Section D Section E
..
see   http://www.witiger.com/marketing/branding.htm
and  http://www.witiger.com/ecommerce/OnlineBranding.htm
 
Chapter 10

Trademarks

This paragraph below comes from an article reprinted from Visual Arts Trends.
The original author was By Craig J.J. Snyder and the original article was at
http://www.icograda.com/web/feature-past-single.shtml?pfl=feature-single-2.param&op2.rf1=14
 

"A trademark is a word, combination of words, design, logo, or symbol that identifies to  consumers the source of goods. That is, tangible goods or things that you can touch. 

 A service mark is essentially the same thing as a trademark, but it identifies non-tangible services, for example, legal, accounting, and design. 

A trade name is the actual name of the provider of the goods and/or services. 

A mark is the word we lawyers use, mostly because we usually do not need to distinguish between trademarks and service marks. 

 (R) is the symbol for a registered trademark or service mark. Under US  and Canadian law, you may  only use this symbol if you have a  registration for the mark. 

TM is a symbol that is frequently used with marks to indicate that the owner believes  the word, symbol, or phrase is a trademark. There is really no legal import to this  symbol, but it is a useful deterrent. 

SM is same as TM, but it is used with service marks. Few mark owners make this distinction because relatively few people know what these terms mean. "
 

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Chapter 10

Marketing Communications
Marketing Communications
The Basic Promotion Objectives, according to traditional marketing, are 
  • Informing 
  • Persuading 
    • "words tell, pictures sell" page 286 on the Sommers text
      - moving downloadable colour pictures, sell a lot
                                                                             WTGR
  • Reminding 
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.Chapter 10
Promotion in conventional marketing terms means
  • Mass Selling
    • Advertising [paid promotional activities]
    • Publicity [non-paid promotional activities]
  • Personal Selling
    • Sales account executives selling products/services to business
    • direct contact with the customer
  • Sales Promotion
    • brand managers working with retailers to merchandise the product
    • contests, coupons, reward programs
.
. In this course we will introduce a concept in the world of online marketing which many might agree to, but few follow.

promotion = communication
communication = listening
listening = hearing 
© WTGR

"To be successful in attracting traffic, using a good domain name and brand building, you need to be more effective at hearing what the customer wants."

WTGR

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As we discussed in the lecture - Mass Selling, particularly paid advertising, has overwhelmed customers offline and online [as noted below when we discuss Superbowl ads] and as a consequence there is a greater drive for companies, [particularly online companies competiting in a very competitive marketplace], to use direct marketing techniques.

These techniques seek to obtain your mailing address and email address to send advertising material directly to you - however, as we discussed in class, there are problems with this that have to do with violations of privacy - of which we talk further about in the next section.

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Chapter 10

Marketing Communications
p. 295
Marketing Communications Mix
- the combination of
  • Mass Selling (Advertising & Publicity)
  • Personal Selling
  • Sales Promotion
that you use to get your message out
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Chapter 10

Marketing Communications
p. 299
Push - Pull Strategy
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 www.witiger.com/ecommerce/bannerads.htm
 
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