PDOC
The Marketing Management Process
  • Planning
  • Directing (Leading)
  • Organizing
  • Controlling
this page last updated 2007 Aug 30
 
. This page used in the following courses taught by Prof. Richardson
.
MRK 106
CCT 322
BUS 106
BUS 203
.
...
 

 
Chpt Two Powerpoint from Prof. Richardson
http://people.senecac.on.ca/tim.richardson/MRK106-9th-Edition/Chpt2/sld001.htm

The Marketing Management Process p. 27 11th edition, Wong
- or, as famous  Comedian "Oliver" says "I run tings, tings nah run me"
PDOC

  • Planning
    • developing the Mission Statement
    • figuring out what the company has to do to achieve the goals
        • developing GOPST
            • Goals
            • Objectives
            • Plans
            • Strategies
            • Tactics
    • and knowing how to match the company resource so you can do the things you need
    • planning usually done by presidents and sr. vice presidents 
  • Directing (Leading)
    • basically, bossing people around so they do the right thing
    • Training, evaluation, firing
    • Communicating expectations
    • influencing people's behavior through motivation, communication, group dynamics, leadership and discipline
  • Organizing 
    • (organizing is not mentioned in the text but it is commonly considered among marketing courses as one of the functions of marketing management)
    • Identifying and establishing jobs, positions, and chain of command
    • establishing the internal organizational structure of the organization
  • Controlling
    • checking to see if things done right, and, if not, give commands to control things
    • taking corrective or preventive action as necessary


 - note, some marketing textbooks use a 5th term Staffing, however other texts consider "staffing" to be part of Directing

.
 
note the 11th edition of this text just discusses
1. planning
2. directing
3. controlling
 - n
 
note the 6th edition of this text discusses
1. planning
2. organizing
3. leading (instead of the term "directing")
4. controlling
 - n
 
 
 
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