Levels of mgmnt

Chpt 6

org goals
GOPST
  - goal
  - objective
  - plan
  - strategy
  - tactics

contingency planning

MBO
Management By Objectives

SWOT Analysis
  . Strength
  . Weakness
  . Opportunities
  . Threats

Chpt 8
Managerial
Decision Making

Evaluating
Alternatives

Group 
Decision Making

Chpt 10

Organizing
Departmentalization
Chain of Command
Span of Control
Delegating
Coordinating
line positions
staff positions

environments
  -legal
  -social/cultural
  -technology
  -competition
  -geographic

HRM
Human Resource Mgmnt
-Human Rights laws
-pay equity
  - video on equity
-labour relations laws
-health and safety
  - video on safety
-harassment

job analysis
recruiting
training & development
performance appraisal
compensation

Chpt 15

person-job fit
job satisfaction
attitudes
  - video on attitudes
stress
performance behaviour

motivation
historical perspectives
Maslow
Herzberg

reinforcement
reward systems

Chpt 17

leadership

power & leadership
 - reward power
 - coercive power
 - referent power
 - expert power

leadership behaviour

leadership grid
-concern for people
-concern for production

LPC

path-goal theory

charismatic leadership

Interpersonal relations

effective communication
 - oral communication
 - written communication
 - vertical communication
 - horizontal comm

grapevine
nonverbal communication
barriers to communication

Chpt 19

Managing Groups

  - video on groups
types of groups / teams
 - functional groups
 - task groups

why people join groups
characteristics of teams
behavioural norms
cohesiveness
conflict
 - causes of conflict
 - stimulating conflict
 - controlling conflict
 - resolving conflict
Chpt 20
Control