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BUS 203
Business & Human Resources |
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| Chpt 18
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Forms of Interpersonal Communication
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| Chpt 18
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Forms of Organizational
Communication
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| Chpt 18
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Formal Information Systems
page 508 in text
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| Chpt 18
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Electronic Communication
page 508 in text
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| Chpt 18
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Informal Communication in
Organizations
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| . | Prof. Richardson teaches
INB 524, in which there is considerable discussion of Non Verbal Communication.
Some material from that course is provided below for your benefit and enrichment
WTGR |
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INB 524 from
from
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Chapter Six Oral & Nonverbal Communication
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Non verbal communication
- an important part of high context culture http://www.siu.edu/~ekachai/nonverbal.html Types of nonverbal communication
1. General Appearance and
Dress: We make judgments about people based on how attractive we think
they are. But standards and judgments regarding attractiveness are subject
to cultural variations. Clothing and skin color can also influence how
we perceive and communicate with others.
gestures and body movements on-line quiz3. Facial Expressions: People are more likely to interpret facial expressions accurately if they interpret them within the entire communication context. 4. Eye contact and gaze: Our interpersonal relationships are affected by how we use our eyes. Culture modifies how much eye contact we may engage in and with whom. 5. Touch: The meaning inferred from touch is influenced by such factors as the mood or state we are in, relationship with the toucher, past history, duration of the touch, location of the touch, whether the touch is active or passive. The duration, frequency and location of touch are largely culturally based. hand gestures mean many different things, check6. Smell: Cultures perceives odors differently and assign them different meaning and importance during interaction. 7. Paralanguage: How something is heard and vocalized vary and hold different meanings in different cultures. There are three categories of vocalizations:
9. Time: 10. Silence: . |
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INB 524 from
from
from
from
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kinesics
Nonverbal
kinesics
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Non verbal communication
Hidden Aspects of Communication
"Communication is far more than speech and writing. Most of us are unaware that we are communicating in many different ways even when we are not speaking. The same goes for many other social animal species. We rarely learn about this mostly non-verbal communication in school even though it is very important for effective interaction with others. Growing up in a society, we learn how to use gestures, glances, slight changes in tone of voice, and other auxiliary communication devices to alter or emphasize what we say and do. We learn these highly culture bound techniques over years largely by observing others and imitating them." Linguists refer to all of these auxiliary communication devices as paralanguage "The most obvious form of paralanguage is body language or kinesics" "When we speak to another individual or group, the distance our bodies are physically apart also communicates a paralanguage message. Proxemics is the study of such interaction distances and other culturally defined uses of space." Cultural Use of Time "Culture tells us how to
manipulate time in order to communicate messages. When you appear
for an appointment varies with the custom, social situation, and your relative
status. In North America, if you have a business meeting scheduled,
the time you should arrive largely depends on the power relationship between
you and the person who you are meeting. People who are lower in status
are
Clothing "clothing has multiple functions. It is used to provide protection from the elements. It also is worn for modesty, usually to prevent others from seeing specific parts of one's body. However, the parts of the body that must be covered vary widely throughout the world." Gender Differences in Paralanguage "When traveling to other societies, it is important to understand that there are likely to be significant gender differences in paralanguage in addition to clothes and adornment. In North America, for instance, men generally prefer face to face conversations and maintain direct eye contact longer. In contrast, women often converse standing side by side but closer together than is typical of men. Male hand shakes tend to be firmer. North American women usually are more restrained in their use of bold gestures but use more facial expressions (especially smiles) and are more skilled in interpreting them."
after finishing reading http://daphne.palomar.edu/language/language_6.htm
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click the media player to the left to hear the song "heard it through the grapevine" |
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| Chpt 18
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Managing Organizational
Communication
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| Chpt 19
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| Chpt 20
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